

2,191,705
I would call or visit in person.
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Steve Vondran "Attorne...
San Francisco, CA
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Sandy Padula & Norm Pa...
, CA
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Fred Cope
Nashville, TN
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Diana Dahlberg
Pleasant Prairie, WI
145,892
Text....Unprofessional; email....skiddish; call....more like it; visit....True professional. By scheduling a visit to your office gives you the ability to discuss the issue in detail and come up with a solid game plan.
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Sandy Padula & Norm Pa...
, CA
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Susan Haughton
Alexandria, VA
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Fred Cope
Nashville, TN
443,320
I would either call or go over to the client. I am not inclined to deliver seriously bad news by email.
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Sandy Padula & Norm Pa...
, CA
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Fred Cope
Nashville, TN
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Diana Dahlberg
Pleasant Prairie, WI
4,322,295
Debbie Reynolds text or email may not convey 'our' feeling for them. Calling is the best thing.
And I remember, once when my buyer lost a home, not only I called, I sent a personal note with big 'SORRY' in it!
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Sandy Padula & Norm Pa...
, CA
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Fred Cope
Nashville, TN
2,443,346
Neither, I visit them face to face.
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Sandy Padula & Norm Pa...
, CA
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Fred Cope
Nashville, TN
1,772,017
It depends on how bad and how the client likes to communicate. I prefer a real call but some clients are really into texts and emails.
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Sandy Padula & Norm Pa...
, CA
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John McCormack, CRS
Albuquerque, NM
685,002
If I have to deliver bad news to a client I would never text. I might email just to set the stage, but I would most likely ask that we have a few moments to talk. I want them to hear the inflections in my voice as we talk. Text and email can be mis-interpreted and if it's bad news I want to be there to offer support.
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Sandy Padula & Norm Pa...
, CA
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Fred Cope
Nashville, TN
3,986,529
Hands down...CALL!
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Sandy Padula & Norm Pa...
, CA
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Diana Dahlberg
Pleasant Prairie, WI
19,697
Always call. But I also follow up with an e-mail so there is a paper trail.
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Steve Vondran "Attorne...
San Francisco, CA
1,759,837
Always call, but prefer to be standing directly in front of them.
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Noah Seidenberg
Evanston, IL
1,466,257
Debbie Reynolds Keep it professional and meet with the client. Bad news can a lot of times be resolved when delivering it face-to-face.
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Sandy Padula & Norm Pa...
, CA
1,677,946
Call. If they are at work or out of pocket I text asking them to call me.
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John McCormack, CRS
Albuquerque, NM
5,398,854
If it's a complicated issue, I will email so as to describe it carefully and then will follow up with a phone call to discuss. Otherwise, I call.
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Sandy Padula & Norm Pa...
, CA
4,434,277
2,759,862
My thought would be to either call or visit the person.
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Sandy Padula & Norm Pa...
, CA
2,538,789
Good morning Debbie. I always handle bad or uncomfortable information by phone.
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Sandy Padula & Norm Pa...
, CA
323,719
Debbie, I always try to deliver bad news face-to-face, if possible. Perhaps it is the minister within, but there is no way to always avoid bad news, and it is in those moments when people get the true measure of your caring for them. Mothers know all about kissing a boo-boo, and the true message of "I can't always keep you from hurt and pain, but I won't let you go through it alone."
From that moment of recognition, a client finds a confidence that says "We will rise above this inconvenience and reach our goal." What more can I do for a long time client relationship?
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Sandy Padula & Norm Pa...
, CA
2,234,865
My instinct is to, but today it depends on the client and how they prefer to communicate.
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Sandy Padula & Norm Pa...
, CA
982,293
6,058,823
I believe bad news needs to be in a phone call and personal, but guess that is the severity of the bad news.
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Sandy Padula & Norm Pa...
, CA
1,153,799
A client will always get the call whether it's bad or good news, the mundane can be routed by other means.
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Sandy Padula & Norm Pa...
, CA
286,698
I would call.
Pet peeve.... if a potential client has bad news for me (i.e. "we are no longer interested in the property, you know, the one we spent an hour in talking about where we can put our furniture and what offer price to submit?") the common courtesy I ask is that you let me know that you are no longer interested in it and do not need my help. And I don't care if it's a call, email, or text.
106,104
Mirror and match. Whatever your client likes best as a communication medium, serve it up in their medium.
1,097,965
Call. Always. I want to call with all the good news, so I'd feel like a jerk sending a text when there's bad news. Usually with bad news, people have questions, and sometimes want to vent. I'm there when things are good, and when they're not so good.
4,798,087
Hi Debbie -- depends on the clients and the severity of the news.
It may even include -- hold on --- meeting in person -- I know -- shocking, huh?
965,109
Debbie, it has to be a phone call unless I learn something very, very late at night where I might spell out the details by email just in case they would happen to be up and tell them I will call them first thing in the morning.
921,504
Call, Call, Call.
The evidence is mounting that if you choose to live by the sword you will suffer by the same.
Text not received. Email sent to wrong address. (both happened YESTERDAY!)
Even worse....pay attention....they are using a shared resource.
CALL!
26,764
1,027,657