Richie Alan  Naggar, agent & author  (people first...then business Ran Right Realty )

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Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Richie Alan Naggar not just real estate - all retail needs a kick in the ass.

I've stood in many stores in front of many registers without eye contact or a greeting. Now, some stores they do the opposite - they great you like a Japanese restaurant "Irasshaimase!" and shout out "welcome in!". 

Jul 28, 2022 06:42 AM
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Eileen Burns
Trans State Commercial RE Ft. Lauderdale/Miami/Palm Beach - Fort Lauderdale, FL
FLorida Real Estate Connector

I had to ask:  are you the agent ? when they appeared in shorts and flip flops!😮

Jul 28, 2022 07:29 AM
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Kathy Streib
Cypress, TX
Home Stager/Redesign

Richie- it would be nice if this were taught when we are young so it becomes a natural thing to do. R

Jul 28, 2022 07:17 AM
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

LOL I have always said that charm school should be taught from kids on up!
I am always told I greet folks as if we are already friends. YEAH DUH, that's called disarming, LOL. But many have an insecure inner core. There are many tells. 

Jul 28, 2022 06:44 AM
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Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

A nice smile (not an ear to ear grin) and an extended hand have always been the key for me Richie Alan Naggar . I like being quick to extend my hand, or be first to say hello. This has always served me well.

Jul 28, 2022 07:30 AM
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Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

These skills are not taught anymore. I remember being taught how to greet by the school system. That and posture. We've become a more informal country.

Jul 28, 2022 07:33 AM
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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

It is E V E R Y W H  E R E !!!!

People are focused on pronouns and how they identify these days. 

 

 

Jul 28, 2022 08:06 AM
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Karen Climer
Demetree School of Real Estate - Orlando, FL
Teaching people to pass the real estate exam

I amazed at the number of real estate agents who say, "I'm not good with names..."  They might as well say, "I don't care enough about you to take the time to learn your name."

Jul 28, 2022 07:00 AM
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Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Yes, human interaction seems to be a scarce thing these days in many industries.

Jul 28, 2022 07:55 AM
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

First impressions are so important, you need to know how to greet a new client!

Jul 28, 2022 06:27 AM
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Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

It's just not in real estate. People don't seem to have manners or social 'graces' any longer. 

Jul 28, 2022 01:52 PM
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Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

A test? No. But it wouldn't hurt to have a class on customer service which is a requirement prior to getting a license. How to make your lead/client feel important. How to talk with them. How to make them your focus and not visa versa. Some people just don't have the skills but many can be taught.

Jul 28, 2022 06:03 PM
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Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Oh man Richie I had an 'interesting' experience stopping by Chipotle today for a quick salad bowl.  Every single line person did not smile and barely spoke a word or looked at me nor the others in line. The only one somewhat present was the check out guy.  But I had to coax him into smiling and thanking him before he did.  Whoever is the manager is doing a lousy job of teaching these grumpy workers.  They seriously looked like sulking teenagers! Not going back there!

Thankfully agents are smarter than this!

Jul 28, 2022 04:36 PM
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Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
St. George Utah Area Residential Sales Agent

Many parents are not teaching manners, morals & standards or respect for others in the home and if not, they raise rude, condescending, know-it-all, self-entitled, pompous people. And then, unfortunately, they are turned out to mingle among with those that were taught them.

 

Sincerity goes a long way and some people truly struggle with remembering names. I am guilty of that and will ask for forgiveness until it is imbedded in my memory, especially if it is the first meet! A subtle approach is also necessary for those who come across as abrasive.

Jul 28, 2022 04:16 PM
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Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Yes - and saying please and thank you are important tools as well. Our younger generation has not been taught the social graces - probably due to lack of family dinners as a regular occurrence. It was at dinner that I learned a lot about how to behave.

Jul 28, 2022 03:29 PM
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Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Not sure what meet and greet means in the post-Covid reality.
Even in church, the embrace has fallen victim to infection paranoia.
So, what I have been doing, when folks enter the open house is ask cheerfully, "Did you hear about this open house through TV ads, newspaper, social media or the signs?" 
"What??? You had TV ads?" and we are off to the races.
All other encounters begin with "Are you Red or Blue?"  Yeah, that will open ZERO doors.
Alternatively having the 'adopt a pet' or some equivalent around to create those easy conversation openers. Back to school and those back packs are appropriate for this time of year.
In today's environment of agenda/cause promotion the traditional 'social skills' have eagerly been replaced by 'in your face' aggression and our leadership is OK with that.
Maybe 'social skills' have fallen like its predecessor, CHIVALTY.
But I'm still going to be me and when I'm meeting and greeting there will be a skilled wingman to set the environment appropriately.

Jul 28, 2022 06:31 AM
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Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Eye contact, a firm handshake, a pleasant smile, a "hi", a "thank you or you're welcome".... Oh SO MUCH of good human contact (& basic manners!) is missing from our world. 

Jul 29, 2022 04:17 AM
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I am in possession of THE key and YES, I do meet & greet! Those who look down their noses and aren't into meeting & greeting are NEVER successful - especially in a business like ours.

 

They may tell you they're successful but...we all know they are NOT!! LOL

Jul 28, 2022 08:56 PM
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Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

My wife always says "pick your battles", with so many other bigger issues something like this is best to just ignore.

Jul 28, 2022 08:14 PM
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Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

I don't believe it's something that can be taught effectively in a real estate classroom.

Jul 29, 2022 06:49 AM
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

No chance for a second opportunity to make a first impression!

Jul 29, 2022 05:29 AM
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Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

I imagine some people just aren't fortunate enough to have supportive people in their lives who teach them these skills. My parents guided us in this and it was part of the curriculum I took in one of my high school classes. Where I really learned how to greet people was on the job in an ice cream shop and a fast food restaurant as a teen. Employers who employ our youth have a big responsibility to teach them these things. 

Another way people can learn is to observe others around them. 

Jul 29, 2022 04:50 AM
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Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Hi, Richie 

 

  Yesterday my wife and I ate lunch at the Biltmore Park Hilton, in Asheville North Carolina.  The service was exemplary.  The maitre'd sat us immediately, called us "Sir" and "Ma'am". 

    The server was also courteous, prompt, drinks never went empty, dirty dishes removed instantly.  Then the manager came by, asked "How is everything?  We are so glad you are dining with us today.  If you need anything, just ask your server or the dining room manager."

 

   IT WAS GREAT TO SEE PROFESSIONAL, COURTEOUS CUSTOMER SERVICE!

Jul 30, 2022 07:27 AM
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Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

I don't want to lose the teaching of Riparian Rights or Metes & Bounds.

Jul 30, 2022 11:27 AM