Spam prevention
Staff
196,164
ActiveRain Member Support
Seattle, WA

First, the support desk has to receive the email, and for about the last week there's been some constraints on emails both coming and going.

Depending on the need, try posting here and perhaps someone can help you.

May 14, 2020 07:00 PM
Ambassador
1,025,178
John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

This site runs itself.  Welcome to the Thunderdome!

 

Just kidding, support takes time, not very well staffed, and the site owner is too busy trying to sell people on his other businesses to tend to this little side project.

May 14, 2020 07:01 PM
Ambassador
5,897,830
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

What do you need help with?

May 15, 2020 03:26 AM
Rainmaker
1,391,973
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

The Inmates 🤓😜😵

May 14, 2020 08:47 PM
Ambassador
1,904,584
Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

emails have been intermittent, lately.  Ask your question here... there are some clever Rainers, here.

May 14, 2020 07:13 PM
Rainmaker
1,784,624
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

They were just here yesterday 'fixing' problems for people.

May 15, 2020 05:11 AM
Ambassador
3,187,812
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

ActiveRain Member Support to the rescue.  

 

May 14, 2020 07:09 PM
Rainmaker
2,147,826
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

ActiveRain Real Estate Network . They are not very fast but they will get to you eventually JaNell Simpson .

May 14, 2020 06:46 PM
Ambassador
2,158,813
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

You've got lots of people ready to assist right here, JaNell Simpson . Whatis your specific question?

May 15, 2020 05:14 AM
Rainmaker
2,155,974
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

What do you need? Change for the soda machine or is the lounge juke box still eating all those quarters? We all run the site from the trenches JaNell Simpson .  ActiveRain Real Estate Network is listening and has peepers but you have to use back channels, morse code and dirt roads to get around ActiveRain Member Support .  It's like an airline where all the AR members take turns flying the plane and heave ho here you go down in baggage handling. Would you like more pretzels and could you please log off your lap top, put your tray straight up and seat back into an upright position as we double buckle tightly for another bumpy landing? Ever see the movie ConAir? Altogether now, "we got the whole world, in our hands" . It's kinda like that.

May 15, 2020 01:50 AM
Rainmaker
727,056
Abby Stiller
TOP SELLING REALTY - Cape Coral, FL
SW Florida (239) 284-8637

Welcome to the club :( I had issues before where nobody replied to my emails. You did the right thing posting here in the Q&A section, It's the only way we can get their attention. Best of luck.

May 14, 2020 08:03 PM
Rainmaker
2,207,872
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

support@activerain.com 

 

May 14, 2020 06:27 PM
Rainmaker
1,086,263
Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

I've never had an issue with them but then again, knock on wood, I really haven't had many issues that needed AR Support. 

May 15, 2020 07:29 AM
Rainmaker
2,709,867
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

For most of my life (almost all), I have been available and prospered from it. To me, it is inconceivable to do otherwise if one is offering services or products. I call it the triple 7 plan (777). 7 am to 7 pm 7 days a week has kept my business at a steady as she goes pace...One day soon, the plan will be my personal one...for my exclusive and selective use. That's my take on contact

May 15, 2020 06:30 AM
Rainmaker
4,709,995
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Support is not ignoring you. They are busy on the glitches that are bocking them. They are a responsive group sometimes overwhelmed!

May 15, 2020 06:08 AM
Ambassador
4,160,420
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

It looks like support is willing to help you from their comment below.  The Q & A section seems to be the best place to get supports since the membership is always very helpful.

May 15, 2020 05:55 AM
Rainmaker
245,431
Jason Kardos
Mt Helix Lifestyles - La Mesa, CA
MtHelixLifestyles.com Real Estate Broker

Wow, good question. I haven't logged in to this website for a while and your question intrigued me. I looked it up and it is:

Ben Kinney Companies

Headquarters for:
The Ben Kinney Team, Ben Kinney Brokerages, Ben Kinney Training, Ben Kinney Companies Tech Division, and BKCO Mortgage

Address

2211 Rimland Dr Suite 124
Bellingham WA 98226

Telephone

(360) 389-2089

May 14, 2020 09:52 PM
Rainmaker
1,598,230
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

You see, support does answer!

May 15, 2020 02:16 PM
Rainmaker
2,069,897
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

 You see, it works. 

Now you can ask your question directly to ActiveRain Member Support

May 15, 2020 03:20 PM
Ambassador
2,851,148
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

There is ARMS, ready to help as usual! 

May 15, 2020 10:16 AM
Rainmaker
3,403,079
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

It kind of runs itself. Your best bet is to ask right here like you did and it will garner their attention. 

May 15, 2020 06:29 AM
Ambassador
4,689,736
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

What is it you need? Perhaps we can help. There are several ambassadors in this group and ActiveRain Member Support frequents the Q&A. Let us know what you need.

May 16, 2020 08:35 AM
Rainer
229,142
Eva B. Liland Century 21 Doug Anderson
Century 21 Doug Anderson - Lancaster, CA
Glad to be of Service 661-714-1643

But JaNell Simpson , you never told us what you need! There's got to be one member that can help,  what do you need help with?

May 16, 2020 07:18 AM
Rainmaker
7,218,914
Roy Kelley
Retired - Gaithersburg, MD

Post your needs here. Support is watching.

May 15, 2020 12:28 PM