4,738,897
Listen carefully. And quietly. Let them vent within reason. Don't interrupt and don't necessarily agree. I find that in some of these cases once they hear themselves speaking, a calmer voice surfaces and it's theirs.
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Karen Climer
Orlando, FL
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Richard Weeks
Dallas, TX
-
Lyn Sims
Schaumburg, IL
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Nina Hollander, Broker
Charlotte, NC
-
Inna Ivchenko
Encino, CA
-
Debe Maxwell, CRS
Charlotte, NC
-
Peter Testa
Danbury, CT
-
Bob "RealMan" Timm
Minot, ND
-
Evelina Tsigelnitskaya
Sunny Isles Beach, FL
-
Steve Higgins
Kelowna, BC
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
5,167,505
Listen as needed, do what needs to be done, but don't get sucked into the emotions.
-
Susie Kay
Plano, TX
-
Anna "Banana" Kruchten
Phoenix, AZ
-
Karen Climer
Orlando, FL
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Nina Hollander, Broker
Charlotte, NC
-
Evelyn M Epperson
Johns Creek, GA
-
Inna Ivchenko
Encino, CA
-
Debe Maxwell, CRS
Charlotte, NC
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelina Tsigelnitskaya
Sunny Isles Beach, FL
-
Steve Higgins
Kelowna, BC
2,522,229
I'm guessing some "expert" told him/her they could have gotten more for the house. Maybe even another agent.
-
Steve Higgins
Kelowna, BC
-
Peter Testa
Danbury, CT
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Richard Weeks
Dallas, TX
-
Lyn Sims
Schaumburg, IL
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
-
Candice A. Donofrio
Fort Mohave, AZ
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Michael Jacobs
Pasadena, CA
6,688,664
Sellers remorse? Try reminding them of all the reasons why they wanted to sell in the first place. And discuss with them all the things they will do as they move on from this home.
-
Francine Viola
Olympia, WA
-
Susie Kay
Plano, TX
-
Karen Climer
Orlando, FL
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Nina Hollander, Broker
Charlotte, NC
-
Brenda Mayette
Glenville, NY
-
Bob "RealMan" Timm
Minot, ND
-
Evelina Tsigelnitskaya
Sunny Isles Beach, FL
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Michael Jacobs
Pasadena, CA
-
Evelyn M Epperson
Johns Creek, GA
-
Bob Crane
Stevens Point, WI
1,101,089
UGH. Is it a fair deal? I mean, did buyer steal the home?
Is it possible that 'someone else' 'could have' come up more?
Or is seller simply inflating their value in their mind?
Deep thoughts. Truly though, it's a deal and now it's your job to keep it real. No participation in seller's angst.
This is where the value of the broker lies - in remaining above the emotions of the parties.
-
Susie Kay
Plano, TX
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Richard Weeks
Dallas, TX
-
Lyn Sims
Schaumburg, IL
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
-
Debe Maxwell, CRS
Charlotte, NC
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Evelina Tsigelnitskaya
Sunny Isles Beach, FL
-
Wanda Kubat-Nerdin - W...
St. George, UT
3,266,723
Get to the closing table and record quickly. Remorse is a real thing and can make people difficult to handle or deal with.
-
Susie Kay
Plano, TX
-
Karen Climer
Orlando, FL
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Nina Hollander, Broker
Charlotte, NC
-
Debe Maxwell, CRS
Charlotte, NC
-
Peter Testa
Danbury, CT
-
Bob "RealMan" Timm
Minot, ND
-
Evelina Tsigelnitskaya
Sunny Isles Beach, FL
-
Steve Higgins
Kelowna, BC
-
Michael Jacobs
Pasadena, CA
-
Bob Crane
Stevens Point, WI
-
Evelyn M Epperson
Johns Creek, GA
5,488,359
What are your thoughts? Do you think the buyer got the 'better deal?'
Have you thought about asking the buyers agent the appraisal value? Oftentimes when the sellers hear that the appraisal came in 'right on the money,' they stop moaning if they feel like they 'undersold.'
Good luck!
-
Steve Higgins
Kelowna, BC
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Peter Testa
Danbury, CT
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Richard Weeks
Dallas, TX
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
5,313,370
I agree with Michael Jacobs's suggestion. At the end of the day it seems sellers often feel they gave their house away, while buyers fell they overpaid. I would also raise a question as to whether the buyer is behaving in a way that is causing the seller to get angry or petty... I've seen buyers get a great deal and then make all sorts of outrageous demands on repairs.
-
Steve Higgins
Kelowna, BC
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Peter Testa
Danbury, CT
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Richard Weeks
Dallas, TX
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Kris Collis, Associate...
East Stroudsburg, PA
778,175
Say less, listen more. This too shall pass.
-
Steve Higgins
Kelowna, BC
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
-
Debe Maxwell, CRS
Charlotte, NC
2,071,135
What a difficult situation.
I am sure, you will close.
Reading answers, I agree with all of you!
-
Steve Higgins
Kelowna, BC
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Evelyn M Epperson
Johns Creek, GA
-
Debe Maxwell, CRS
Charlotte, NC
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Wanda Kubat-Nerdin - W...
St. George, UT
827,885
Unfortunately most sellers think their homes are worth far more than they really are. It's their home full of their wonderful memories and letting it go can be hard.
-
Susie Kay
Plano, TX
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Kris Collis, Associate...
East Stroudsburg, PA
-
Nina Hollander, Broker
Charlotte, NC
-
Evelyn M Epperson
Johns Creek, GA
-
Peter Testa
Danbury, CT
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelina Tsigelnitskaya
Sunny Isles Beach, FL
874,080
I recently had a seller - who has never spoken with the buyer - start using terms like "petty" & "ridiculous". I educated him. The things he was responding to stemmed in the attorney approval process and for those of us who have such a thing in their market, you can understand that perception.
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Candice A. Donofrio
Fort Mohave, AZ
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
3,627,422
Let them vent, no one twisted their arm
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Karen Climer
Orlando, FL
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
1,650,442
Well, do you represent a buyer or a seller? I suspect, it was something that made the seller upset, why not to ask and find out? It might not resolve the seller's issue, but allow the seller( or seller agent) to explain the situation. The fact that contract is accepted might not go too far when the buyer will try negotiate repairs and credits, if any.
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
5,484,931
Seller is having remorse. Let him vent! It is all he can do with a valid contract.
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Karen Climer
Orlando, FL
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
1,292,395
Pay it forward and try to calm the waters.
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
654,664
Listen with sympathy, and let it go in one ear and out the other
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
2,685,684
If you did a Seller consultation at the beginning, go back and review what the seller said was important and compare how this offer met their requirements.
Do really Listen to what they are saying now and find a neutral way to engage them in happily moving forward. And close fast!
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
-
Nina Hollander, Broker
Charlotte, NC
1,598,552
Great andices and answers.
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Evelyn M Epperson
Johns Creek, GA
1,259,528
Sounds like Seller's remorse to me. I'd meet with them and listen to what they have to say
-
Steve Higgins
Kelowna, BC
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Karen Climer
Orlando, FL
-
Bob "RealMan" Timm
Minot, ND
-
Peter Testa
Danbury, CT
-
Doug Dawes
Topsfield, MA
3,416,372
I have seen this and i always have this talk when i list, have it again when we get offers and one more time when we sign the offer. It is not a war or competition, I say this is what to expect, this is what the buyer may ask and this is what you should do.
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Kris Collis, Associate...
East Stroudsburg, PA
1,394,983
Part of our job is counseling. I've had more than my share of sellers with regrets. Listen but propel forward.
-
Susie Kay
Plano, TX
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Nina Hollander, Broker
Charlotte, NC
469,575
This is where you test your certainty. If you know and are certain that this is the best deal the seller is going to get - then let them talk and vent and what others have suggested here. If you're just "maybe" or there's a 50/50 chance of some better buyer or offer to come along, I recommend being tough on inspection items and align with your clients wishes. Even remind them that if they truly want out of the deal being tough on inspections is a good way to chase off the buyer and they have a good chance of being back on the market if that's what they truly believe. And it's up to your professional judgement to know whether or not that is in their best interest. I had a deal fall apart a few months ago (not with a seller wanting more but the deal fell apart because of the buyer losing their job). We got a new offer within 5 days for $5G's more.
So my recommondation is to analyze all aspects of the scene and help your client do what's best for them. Sometime holding the deal together is best, sometimes it's not.
-
Steve Higgins
Kelowna, BC
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Peter Testa
Danbury, CT
-
Doug Dawes
Topsfield, MA
1,870,553
I often finds this happens. Buyer got a deal so I'll make him miserable syndrome. ???? don't get it.
No one forced his hand to that contract, why treat others so poorly?
Make this a Members Only question like Wanda suggested.
-
Evelyn M Epperson
Johns Creek, GA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
921,504
There is a line at which a person can not cross. It appears you and the buyer have pushed this seller to that point.
If the agent or the buyer 'go stupid' the deal may go up in smoke. When the seller is pushed to the limit, insisting or fixing reverse polarity outlets is my example of 'going stupid."
"Acting angry and petty' suggests to me the seller is working with others who don't listen well. Such language is dismissive of the seller. No one likes that.
My advise? 'Don't rock the boat."
Are not agents to play the role of the emotional shock absorber? Pettiness and emotions should not breach the protective walls of two professionals who know what they are doing.
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
-
Dan & Laurie Pittsenba...
Bellingham, WA
-
Wanda Kubat-Nerdin - W...
St. George, UT
509,499
Are you representing the seller or the buyer?
I've had that and the sad part is, this seller used to be an agent. He's selling his home as a fsbo. Let him vent and as long as he didn't breach the contract, we are fine.
-
Steve Higgins
Kelowna, BC
-
Evelyn M Epperson
Johns Creek, GA
-
Bob "RealMan" Timm
Minot, ND
-
Peter Testa
Danbury, CT
5,116,825
Not sure how closings are handled in your area; however, I would make sure the buyer and seller close at different times.
-
Evelyn M Epperson
Johns Creek, GA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
-
Doug Dawes
Topsfield, MA
3,430,502
What Michael Jacobs said. Sometimes people just need to be heard and FEEL that what they have to say is important even when what they are feeling is not supported by the data. The seller will come around ... just listen and do not make the seller wrong for what they are feeling.
-
Susie Kay
Plano, TX
-
Kathleen Daniels, Prob...
San Jose, CA
-
Michael Jacobs
Pasadena, CA
2,848,790
The presence or "now" is screaming at this seller saying: Where are you? I am giving you input & feedback along with life experience and you are not to be found. Bring yourself current as there is much more to be done. Lets go!
The Industry itself is saying: Be happy for anyone who wins & your turn to win is guaranteed. Put on the buyers shoes and rejoice plus you had a part in it!
Dark forces say: You are are being robbed, fooled & tricked. They would know this subject well. Ignore this invite to travel in the wrong direction
-
Evelyn M Epperson
Johns Creek, GA
-
Michael Jacobs
Pasadena, CA
-
Bob "RealMan" Timm
Minot, ND
424,263
Keep the two parties seperate at all times. You have great advise about being a listener who doesn't add advice or agree. Pivot to their future plans and goals.
-
Evelyn M Epperson
Johns Creek, GA
-
Bob "RealMan" Timm
Minot, ND
3,661,533
It's a done deal. Listen (briefly) but don't get sucked into the drama.Get it closed and let the seller work it out with a friend.
-
Evelyn M Epperson
Johns Creek, GA
-
Bob "RealMan" Timm
Minot, ND
3,386,233
If you are the seller's agent (unsure who you are representing by the question) let him know that you understand how he feels. Validate the emotions he has. If you don't, you risk seller feeling you are on the buyer's side. Also, look for opportunities to point out where the seller made great decisions in the contract or in future negotiations.
Sometimes, with seller's like this, if they threaten to void a contract over some petty thing in the inspection, I will go along with that train of thought until THEY talk themselves back INTO the deal.
-
Evelyn M Epperson
Johns Creek, GA
-
Bob "RealMan" Timm
Minot, ND
1,444,173
You did not indicate which side you represent, Evelyn M Epperson. In any event, come from kindness!
Remain professional and patient. You are not the cause of the sellers angst. Do what you can to bring the transaction to a successful conclusion to the benefit of your client.
-
Bob "RealMan" Timm
Minot, ND
-
Susie Kay
Plano, TX
8,152,528
Emotions come into play all of the time. You are the calming force.
-
Evelyn M Epperson
Johns Creek, GA
6,005,191
654,818
Use the "Feel, Felt, Found" method. For example:
- Yes, Mr/Ms Seller, I understand how you Feel
- Many Sellers have often Felt this way when selling a house
- But then the Found out that it is nearly impossible to time the market
If all else fails, remind them of contract law: Offer + Acceptance = Contract (and the fact that they accepted this offer)
536,943
Sounds like he has talked to an agent friend or friend of the family that said his home was worth more. He is now under contract. It could be a rough ride but just listen. I had this happen and it was so miserable.
The next thing will be, he wants you to cut commission. Good luck with this one.
5,584,639
keep the buyer and seller apart....and close as quickly as possible....