Paul S.  Henderson, REALTOR®, CRS, South Puget Sound Washington Agent/Broker! (Fathom Realty Washington LLC)

Spam prevention
Rainmaker
4,123,697
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Yes, my clients respect my time... they would be afraid not to!  

May 30, 2018 03:58 AM
Ambassador
4,260,099
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I rarely have an issue with that. However, when I do, it's not THEM that need 'handled,' it's ME!

May 30, 2018 05:30 AM
Rainmaker
4,103,751
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I don't work with people who are not respectful. The ability to say NO is a wonderful thing.

May 30, 2018 05:03 AM
Rainmaker
259,017
Lesley Wilson-VanGoethem
Innovative Realty Solutions Group - Winter Springs, FL
Residential Real Estate Broker Associate

Until this year, never had a customer not respect my time. Sadly, I experienced it this spring with a customer who was quite demanding , and not at all understanding. I was tempted to fire this customer, but bit my tongue as I thought of all the "future " business by the referrals ..
We closed transaction and have parted ways,, I dont miss that customer, and realize when one upsets the apple cart, it affects all the apples..
My other customers were very happy when that deal was done ( even tho I tried not to ever show my angst)

 

May 30, 2018 04:30 AM
Rainmaker
563,429
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

I confess that this is a 'work in progress' for me... 

May 30, 2018 04:26 AM
Rainer
140,360
Richard L. McKinney P.A.
Atlantic Shores Realty Expertise - Port St Lucie, FL
For Results that MOVE you on the Treasure Coast!

I have no problem with a serious buyer or seller contacting me. I do have a problem with the endless calls of looky lews, neighbors, dreamers, and vultures that think they can get an answer from me 24/7

May 30, 2018 04:59 AM
Rainmaker
3,617,199
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

I don't handle them, I fire them.  

May 30, 2018 02:22 AM
Rainmaker
895,805
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

With a swift kick to the . . . yeah, they do.

May 30, 2018 07:45 AM
Ambassador
3,058,507
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Most do.  The few that do not, depending on the degree, may not continue to be my clients. Setting expectations and boundaries up front are helpful - I refer to that with my clients as our rules of engagement. 

May 30, 2018 06:18 AM
Rainmaker
846,325
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

I would like to think that they do. However in todays world of instant gratification and self importance it isn't always like that. I find their was a lot more respect in general before the days of cell phone. Just sayin'

May 30, 2018 06:04 AM
Rainmaker
762,747
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Overall they do and when they don't I usually look in the mirror... I don't HAVE TO respond all of the time.  Quite often, they just can't handle reminding themselves to pass something along at a more "reasonable" time (which yes, who is to define that?) and put it on our plate the second it pops into their heads.  What we do at that point is up to us.  Train the trainer, right? 

May 30, 2018 04:59 AM
Rainmaker
885,161
Peter Mohylsky. Broker -BRIX REALTY
Miramar Beach, Florida - Santa Rosa Beach, FL
BRIX REALTY -DESTIN

I am no t sure where to go with this question.  I am typically available for my clients except when I am not.  Does that make sense?

May 30, 2018 04:07 AM
Rainmaker
173,013
Dr. Karen Lewis, Broker 954-2489149
K1 Realty Group - Miramar, FL
No Compromise When it Comes to Our Clients!

I let them know the 1st time...This seems like a good blog for me..

May 30, 2018 02:28 AM
Rainmaker
5,592,923
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Paul,

Yes, they do, and we respect theirs.  We do not work with those who do not.  A

May 30, 2018 07:31 AM
Rainer
117,085
Christine Kankowski North SD and Temecula
House Match Inc - Poway, CA
Excellent Sales and Property Management

When you know they dont respect your time, it is best to be firm.

I had a client who was always late.  I had to tell them that I could only meet them at the office, and in one case,  I let them know I could not show the last  home, since that owner had a strict timeline( due to medical reasons) .  THis was actually true.  Once it affects the time waster, they change, etc. 

 

Also when they call at inapropriate times, I respond the next time I am available .

May 30, 2018 07:03 AM
Rainmaker
508,283
Susie Kay
Ultra Real Estate Dallas Fort Worth - Plano, TX
North Dallas Specialist

Some do and some don't.  I think in any business we have to respect each other's time and effort.  We are building a long term relationship and not just one transaction. 

May 30, 2018 06:50 AM
Rainmaker
1,926,309
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Yes, my clients respect my time.  The ones who don't are gone.

May 30, 2018 06:35 AM
Rainmaker
1,233,546
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Yes, but they still test my resolve. That said, meeting #1 I explain how long house tours are and my hours and day off. If there's a problem day one, I refer them to my team members. Although my entire team is Buffini & Company trained, they don't all have the same boundaries I do. I just know a lack of boundaries causes me to be inefficient.

May 30, 2018 06:17 AM
Rainmaker
889,337
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Clients do respect. Agents do not respect.

How do I handle clients before they disrespect me? I know how to say 'NO.'

Being disrespected is a permission given.

May 30, 2018 05:53 AM
Rainmaker
577,189
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Being late is one of my biggest pet peeves... and I am never late for an appointment.  I don't usually have a problem with people being late,  but once in a while there is someone who schedules an appointment to see some properties.  I let them choose the time that works best for them.  I always arrive a few minutes earlier, get the lights on. etc.,  and then I get a text message about 10 minutes after they were supposed to arrive telling me they are running a 10-15 minutes late!!    It is so disrepectful of my time, and it makes us late to see the other properties.  I let them know that being late may cause problems if we have 4-5 homes to see and we run past our appointment time and may not be able to get in to those homes.. If they do it again I let them know I can no longer work with them as I have a schedule to keep and other buyers to help.

May 30, 2018 05:50 AM
Rainmaker
4,216,188
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

In the beginning I dealt with it! Now a days I dictate the time allotment!

May 30, 2018 05:17 AM
Rainmaker
4,048,667
Richard Weeks
Dallas, TX
REALTOR®, Broker

If they respect me they will respect my time.

May 30, 2018 05:16 AM
Rainmaker
684,915
Peter Testa
Nationwide Homes - Danbury, CT
PETER TESTA

I'm happy to give them my time if the relationship is going to consumate in a sale. If they just have no respect for my time then they are going to have to find another agent to run amuck on. 

May 30, 2018 07:34 AM
Rainmaker
1,525,305
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

On a few occasions, I have dropped clients who had no respect for my time.

May 30, 2018 07:05 AM
Rainer
327,022
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

What's that...? Clients!? Don't talk to me about Clients! You kidding me! Clients! I just have to deal with family members. 

Jim Mora Playoffs

May 30, 2018 06:59 AM
Ambassador
2,571,547
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

  Yes.

       It hasn't been a problem in several years.  The last time was a buyer who insisted that I jump the minute she saw a new listing she liked.  "I have to see this house today!"  We are not in a multiple-offer shortage of inventory market; there is no extreme sense of urgency.

     I referred her out.

May 30, 2018 06:27 AM
Rainmaker
911,686
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I can honestly say that this is not an issue that has been a problem for me. I guess I keep the goal in mind and am pretty forgiving.

May 30, 2018 06:21 AM
Rainmaker
1,640,286
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

No; we are at the bottom of the 'Food Chain' After being munched on a few times, we can generally tell quickly the ones we need to pass on to other agents.

May 30, 2018 06:13 AM
Rainmaker
3,069,984
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

They have no choice!

May 30, 2018 05:54 AM
Rainmaker
1,723,705
Lyn Sims
Schaumburg, IL
Schaumburg Real Estate Agent Retired

Sometimes it's tough. I remember one seller who thought she could text me when she got home every night for hours on end. I asked her point blank - are you working at 7:30pm? She said no, then I said neither am I & my work hours are 8 to 7. Ask any quesitons you want during that time only.

May 30, 2018 05:30 AM
Rainmaker
3,331,953
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Most do. I have a talk when they hire me. When im available, how to reach me and when i am not available. Nearly all understand and appreaciate the talk. 

May 30, 2018 05:12 AM
Rainmaker
90,259
Ruth Grainger-Starr
Grainger Realty - Cripple Creek, CO
providing AWESOME real estate adventures

Most of them do. The ones that don't figure out real quick I will not answer a phone after 8:30 pm or before 7am. If I am busy they can wait. My time is valuable and I plan to keep it that way. 

May 30, 2018 08:37 AM
Rainmaker
5,571,934
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I never had a problem with time..... each agent has full control of his/her time.... the agent is the leader not the client...

May 30, 2018 08:26 AM
Rainmaker
4,799,501
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I don't give any time to those who don't.

May 30, 2018 07:38 AM
Rainer
44,741
Dan Capra
LAER Realty Partners - Lowell, MA
Listing/Buyer Agent

yes...the ones who dont I make my "hours of operation" clear to them by returning phone calls/emails/texts etc. on my time...i dont answer text messages or phone calls at 10:00 at night! (has happened a handful of times)

May 30, 2018 06:50 AM
Rainmaker
710,004
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Sometimes Paul, you have to remind everyone that time is money. And that you run a business. And a business must be profitable.

I really don't have that issue as I'm pretty direct and firm on that. Clients know where they stand.

'NO' is also part of my vocabulary, 'not possible' and 'not available' as well.

May 30, 2018 06:34 AM
Rainmaker
2,642,412
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I give and engage freely until I sense otherwise

May 30, 2018 06:33 AM
Rainmaker
339,775
Mott Marvin Kornicki
Waterway Realtors® • Notary Public & Apostille - Sunny Isles, FL
Miami Notary & Apostille 786-229-7999

The same way they treat me, Time is our most valuable asset.

May 30, 2018 06:24 AM
Rainmaker
527,095
Dave Halpern
Keller Williams Realty Louisville East (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Clients respect my time. Other agents and loan officers do not.

Jun 03, 2018 11:37 AM
Rainmaker
4,945,401
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I always put the expectations out there when we meet - phone is on 8-8, and 10-7 on Sunday.  If I don't answer, I am with a client, but will return the call as soon as possible.

Jun 02, 2018 09:28 AM
Rainmaker
2,080,387
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Firmly and professionally. People waste your time if you allow it. You set the pace and when you see red flags and that this is a time suck, not productive. You neck rein and politely shift gears and be productive.

May 31, 2018 06:03 AM
Ambassador
4,312,759
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Paul S. Henderson, REALTOR®,CRS, most of them do.

I still come across time-suckers!

May 30, 2018 10:58 PM
Ambassador
5,415,583
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I delegate them or refer them.

May 30, 2018 09:36 PM
Ambassador
3,986,710
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Most do respect my time with no problems. We have to set boundaries.

May 30, 2018 08:09 PM
Ambassador
3,039,280
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

everyone doesn't.  However they make it to client status if they don't.  I work for people I know will respect my time.

May 30, 2018 07:50 PM
Rainmaker
1,519,811
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

They usually do. 

May 30, 2018 06:30 PM
Rainmaker
4,017,244
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I have to see what others say.  I have one now that only wants to meet in person when he wants to!

May 30, 2018 05:48 PM
Rainmaker
1,387,948
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Yes

May 30, 2018 02:59 PM
Rainmaker
3,985,875
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Yes, most of he time. Once in a while they do not. I had one that I started to contact at odd hours like he  did me.  He asked why I was doing that and I told him that was what he was doing to me so I figured it would be ok  to do the same..  he changed his ways and still bought a home through me.

May 30, 2018 02:12 PM
Rainer
180,215
Harjeet Bhatti
FITH THIRD BANK - Chicago, IL
Home Mortgage Consultant 25 States

I give them opportunity to ask more Questions until working hours. The more question they ask we connect more with their  loan scenario. 

May 30, 2018 01:51 PM
Rainer
92,032
Jon K. Judd
Keller Williams Realty - Central Delaware - Dover, DE
GRI, e-PRO, SFR, Delaware Homes

I clearly set my expectations for them and me right from the beginning.  So far, haven't had to fire anyone yet... nor have I had the issue come up.

May 30, 2018 01:50 PM
Rainmaker
611,266
Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

My clients always respect my time...

I don't have any that don't.

Eve

May 30, 2018 11:55 AM
Rainmaker
1,109,845
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

It often takes them a couple of tries. When they see that I respect their time things are more easily turned around.

May 30, 2018 11:08 AM
Rainmaker
6,614,661
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

You simply have to control your own time. Limit the time to be spent when the appointment is scheduled.

May 30, 2018 10:12 AM
Rainmaker
645,998
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

Some do, some don't.  I let them know that I have a schedule and may have to cut our appointment short to accommodate other clients.  I know some of my clients have a tendency to be late so I'll call them to see what time their gps says they will be at the home.  I'll also let them know that they may miss seeing a home they like should the owner no longer want to show beyond the scheduled time.

May 30, 2018 10:02 AM
Rainmaker
557,068
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

You have to set standards from the start and let your clients know you have a set schedule and others who you also work with.  

May 30, 2018 09:49 AM
Rainmaker
4,433,703
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Depends.

May 30, 2018 07:31 AM