Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners)

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Debe Maxwell, CRS | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I would ABSOLUTELY do #1 - do not pass go, do not collect $200...get a Supra eKey!

You can't be a BA without a key! It's a big red flag to buyers when a BA has to meet each LA in order to access a property. And, it's illegal here to borrow someone else's key - for them, they could lose access permanently.

May 07, 2018 09:50 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I have no idea what I'd do... as I've always had supra key access. Not sure that our MLS gives us a choice not to.

Using another agent's supra key is a huge no-no and would entail a huge fine. The last time I caught an agent using someone else's key on one of my listings, she and her colleague were fined $1,000.

Not aware of any Code of Ethics that a listing agent MUST make arrangements to show property. As far as I know, the only must is to make it available to show.. up to the showing agent to get access.

Not sure you'd get a listing agent to agree to replace the lock. I know that I would not.

May 08, 2018 04:13 AM
Lyn Sims
Schaumburg, IL
Schaumburg Real Estate Agent Retired

You're an idiot because you can't do your job. You should be horse whipped out back in the shed because you won't spend $150 per year.

Agents wonder why they can't succeed in real estate - this is it.

May 08, 2018 05:30 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Everyone here has one, nearly imposible to be a BA without one since all the MLS's use Supra locks.

May 07, 2018 09:46 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I'm not sure why you wouldn't/don't have the proper tools to complete your job--maybe I am missing something beyond "that".  If this scenario presented itself I would expect the buyer's agent to be very resourceful...many years ago a local MLS association would keep a"loaner" device if an out-of-area member from a different MLS needed showing--this was very rare.  I am still attempting to think of a logical reason "why" this would occur.  I am coming up "clueless".

May 08, 2018 03:36 AM
Jordan Ayan
The Lifestyle Collection - Scottsdale, AZ
Luxury Market Expert, CLHMS,Million Dollar Guild

How could you possibly show homes without a Supra eKey.  It is almost like claiming to be a buyers agent, but have no car.

May 07, 2018 10:13 PM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

You need certain tools to do this job.
Our association expressly prohibits loaning or borrowing lockbox keys. They have loaner keys on hand for emergencies.

May 08, 2018 04:15 AM
Peter Testa
Nationwide Homes - Danbury, CT

Not an issue here. Everyone has the GE Supra Ekey & lockboxes. We've always had 2 options for access- the keypad & the app on your phone. By EOY they'll be moving away from the keypad to only offering the app on your phone- so they can charge you more now.

Some bank owned & short sales use a combo still. It's pretty easy to get the code with programs like Showingtime. 

I think when you setup access with a keybox that is not what everyone uses you are doing a disservice to your seller. 

If you don't have an access key it's time to find a new line of work. 

May 08, 2018 04:10 AM
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Number 1 or get an hourly paid job.  

May 08, 2018 03:20 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Why would you not invest in a supra? First it is a tax write off second when you do run into a client that wants to see a property... no stress just make it happen? How much are you really saving?Endre

May 07, 2018 11:08 PM
Joyce Marsh
Joyce Marsh Real Estate LLC - Daytona Beach, FL
Joyce Marsh Real Estate LLC - Coast & Luxury

If you are a buyers agent, you should have your own  electronic supra key. 

May 07, 2018 09:58 PM
Kat Palmiotti
406-270-3667,, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Why wouldn't I already have an eKey?

Well, if I didn't, I would buy it. I would never do #2, 3, 4.

May 08, 2018 02:56 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I cannot even imagine that scenario.  I have no business being in business without the tools to serve clients. 

May 08, 2018 05:56 AM
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

First I would call the listing agent and ask if they could accommodate the showing request by giving me access.  

If there was any way to get the Supra eKey I would get it right away.  

May 07, 2018 11:04 PM
Dan Tabit
Keller Williams Bellevue - Sammamish, WA

It's all we use here, it works off my smart phone. I would ask the listing broker to work out some way to provide an alternative if Supra Boxes aren't the norm. If they are becoming common, I'd get the eKey or download the app.  

May 07, 2018 10:22 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 1.  Get a Supra eKey.  I don't see how you can do business without one.

  2.  Never ever!  Supra eKeys are an app on our smartphones; borrowing is not an option.  Plus a $500 fine from the Board if you do loan one.

  5.   Call the LA to set up an appointment or pick up a key.  If the LA won't let you in, your Fiduciary to your Buyer overrides any Code of Ethics.  Contact the Seller directly.

May 08, 2018 06:31 AM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Do # 1

May 08, 2018 04:59 AM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

1. Yes.

2. In my area, a violation of MLS rules

3. Really?

4. LOL

5. go to #1.

May 08, 2018 04:46 AM
Gloria Valvasori, Accredited Senior Agent
REAL Experience | REAL Commitment | REAL Results!

This question is totally confusing to me I guess becuse I don't know what a "supra" box is.    Here,  if there is an electronic lockbox on the property I want to show, I call the listing brokerage and request an appointment.  When they confirm with the seller I get a call to confirm the appointment and I am supplied with the lockbox code.

May 08, 2018 05:25 AM
Richard L. McKinney P.A.
Atlantic Shores Realty Expertise - Port St Lucie, FL
For Results that MOVE you on the Treasure Coast!

That will not happen bc I have a Supra and would have any other technology that would give me not only access but independence AND freedom from having to ask another agent for help. 

As an agent, if you do not have Supra or you local boards equivalent then you are not in the real estate business. These agents annoy the carp out of me.

They are just part time bottom feeding door openers that water down the profession. 

May 08, 2018 04:25 AM
Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

I have supra access for all counties I work, but if I did not, I would call the LAgent and see if I can make other arrangements. Either they could meet me, I could show when the seller is home, or I would pick up a key somewhere.

There are so many Miami agent (without Supra's) that come to central florida to show property, that all the south Orlando agents use combo boxs instead of a Supra.


May 08, 2018 03:42 AM
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

1. Buy the eKey

2. Absolutely not, borrowing or loaning an eKey is a violation of use and MLS violation, at least it is here anyway.

3. Nope, not the list agents fault one does not have the basic minimum tools to do their job.

4. Absolutely not, see #3.

5. Refer to someone prepared with basic tools to do basic tasks.

May 08, 2018 08:34 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD


May 08, 2018 06:51 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

The Gold Star answer goes to Lyn Sims:

May 08, 2018 06:37 AM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

1. buy a supra key. 

May 08, 2018 06:14 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

I had it happen once where I did not have a Supra Key. The listing agent opened the house for us. Not sure many would honor that type of request.

May 08, 2018 05:51 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ


No one here would put themselves in that situation. However.... it is

Not uncommon for an agent from Jacksonville to embrace the idea they can show a house in Clearwater. After all their sales license is valid throughout the State of Florida.

However, such an instance would reflect two important things.

#1. Agent does not read.

#2. Agent is not from area.

What would I do?

Wait for that agent to call the number on the sign in the front yard then ask why they didn't follow the showing direction in PUBLIC COMMENTS that requires an APPOINTMENT for all showings.

And under no circumstances will I be available in less than four hours.

The transgressing agent knows their options and choose one that does not serve their client well.

As a buyers agent, with intent to transgress into a geographic area where I am incapable of advising clients. I would hope to be treated exactly as I would treat them.  Now limited service agent, those who do not show their own listings, may have a more difficult time supporting this action.

May 08, 2018 05:44 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Door #1. Period.

May 08, 2018 05:22 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker

You got to have a Supra to play.  Ever see a doctor who didn't have a stetoscope?

May 08, 2018 05:04 AM
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

I believe the answer has already been stated here. I suppose Listing Offices could get two sets of keys for this agent. When the BA wants to view a listing s/he can just swing by all of the Listing Offices and pick up the key for the desired property...just like it was 1980, again. 

May 08, 2018 04:57 AM
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

While I wish those in this situation would choose #1, they will typically always choose #3.  And if we're looking out for our sellers, we'll smile and make arrangements so that they can access. 

May 08, 2018 04:47 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Every buyer agent in areas that use it, should buy it, after all it can be used as an app on your Iphone. Now i have had times when it did not work despite doing everything right. I call and ask the listing agent to come where more than not, they refuse for various reasons losing their seller a buyer

May 08, 2018 04:42 AM
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Clint Eastwood would simply reach for a side arm and make the problem of entry go away. 

May 08, 2018 03:36 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

The selling agent should have two lock locks on.


May 13, 2018 10:19 AM
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

Contact the listing agent and explain the situation.  Show up at the home and hope the home owner is there to let us in.  Find out when there will be an open house. Call the broker of the company and manager.  Try everything possible to get them in to see the house.

May 11, 2018 12:38 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

We have some electronic lockboxes here, but they give us a one day code to enter.

May 10, 2018 01:34 PM
Joe D'Agostino
NMLS# 729950 - Manahawkin, NJ
Mortgage Officer 46 years!

It's like being a carpenter and no tools! This is part of your profession,so have all the tools you need to be successful.

May 10, 2018 10:43 AM
Evelyn M Epperson
Coldwell Banker Residential Brokerage - Johns Creek, GA
A Tradition Of [Excellence, Trust & Service]

Why would I not have any ekey? I am working with buyers and I need a key so buy one or get the ekey on your smart phone.

May 09, 2018 05:27 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome


Our lock box key  is accessed on the iPhone. I have had problems opening certain agent's lockboxes. Then I make a phone call and get a one day showing code from the listing agent.

May 08, 2018 09:00 PM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I would ask the lisitng agent if there was a way to get around the issue. 

That is IF I didn't have a key

May 08, 2018 07:32 PM
Bruce Kunz
C21 Solid Gold Realty, Brick, NJ, 732-920-2100 - Howell, NJ
REALTOR®, Brick & Howell NJ Homes for Sale

As most others have written, #1 - get the tool you  need for  your job.


May 08, 2018 07:12 PM
Mike Kelly,CRS,CIPS
The MJKelly Team - Santa Rosa, CA
"One of Sonoma County's Natural Resources"

Praful,  you make it sound like "Buyer's Agents" aren't allowed to have a supra ekey? What MLS do you belong to? There's the "cost of doing business" and having an ekey is ONE of those along with MLS acess, etc. 

May 08, 2018 06:56 PM
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Your question goes to MLS policies in your area. Our MLS uses Suprakey and almost everyone has one. However, when out of area agents want to show our homes, there are a number of ways to accommodate this.

May 08, 2018 12:47 PM
Chrissi Chapman Topoleski
Coldwell Banker Realty - Woodbridge, VA
Passionate about helping others achieve success!

If you are a Buyer's Agent, you have to have a key to access a lockbox. How else can you do your job effectively? When I worked out of my local area many years ago we were on different lockbox systems so used different access cards. I had to schedule with the listing agent to get into the house, it was a huge hassle and made me look unprofessional (in my opinion). I stopped working where I couldn't open the door!

May 08, 2018 12:33 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I have sold listings NOT in my MLS where my key doesn't open their box and the listing agent has always operated in the spirit of cooperation to get me access to sell /show their listing.  I do the same for out of area agents on my listings.  The goal is to get it sold.  Most of the time it can be accessed with a nice request.  

May 08, 2018 11:44 AM
John Juarez
The Medford Real Estate Team - Fremont, CA

If you do not have the tools to do your job, I doubt if you will be successful in this business.

Having said that, my answer is that I would make arrangements for the buyer to see the house…somehow.

May 08, 2018 10:39 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Debe Maxwell, CRS gave you the answer. A

May 08, 2018 09:49 AM
Abby Stiller
REMAX Realty Group - Cape Coral, FL
Professional Bilingual Realtor (239) 284-8637

No doubt #1. Buy a supra ekey.

May 08, 2018 09:36 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

In my area, a Realtor is supposed to have a Supra key.

May 08, 2018 08:36 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I would ask the agent to help me access the property of put a combination lock box on the property.

May 08, 2018 08:33 AM
Byron K . Jones
Coatesville, PA
List Today - Sold Tomorrow!

on each of my Listings I put an Electronic plus a Combo, seeing more and more agents in our area, not using the ekey.....i have both so i use both

May 08, 2018 07:38 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Definitely you should have the tools to accommodate your business. We are all Sentrilock here but next county is Supra. And so I have Supra, too!!

May 08, 2018 07:19 AM
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

Some possibilities are I could ask the listing agent to meet us there or pick up a key at the listing agent's office or home.

May 08, 2018 07:12 AM
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

as a buyers agent, you are responsible for having the tools you need to show property.... period.

May 08, 2018 07:04 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I recommend you have your own.

May 08, 2018 05:48 AM