It depends. Tech may be great but if the agent isn't it and the service is poor it can still be a lousy experience

Well gee wiz...of course!! You knew the answer, this is a no brainier!

I do HOMEiZ.COM HOMEiZGROUP 

Yes I do. I think that with pics, videos they get a good feel for the actual home. On the other hand, it might not be good for some types. They won't look at other homes that have bad pictures are in good condition but might be a good fit for them. Go figure.

i think as the landscape changes, so do their expectaions. i think they are seldom happy (in general)

Yes....

Not necessarily. I think that there are some agents whose face and voice are likely the screens on their clients' phones & computers. They are SO into technology, they forget they are working with humans...and it shows!

Those who are truly customer-service driven use technology as a time-saving tool so they CAN provide the optimal experience to their very human clients!

Customer service is the driver and the bus is the agent

We have clients who are top producers in luxury real estate.  They understand that consumer experience depends on personality, communication and relationship.  Technology is a help.  It is not the end all be all.  Without technology some of our older clients were still making the top 25 on the Wall Street Journal list...imagine that?  A

Technology does not always provide a better consumer experience.

Those of us who have be around a long time recall happier consumers during simpler times.

I would say "Yes" - "Absolutely" - "For Sure" - "No Doubt About it"

Very simply, yes.

Technology can only go so far 

 Yes

Only if great personal communication is incorporated into the process. 

A buying and selling experience is 100% hinged on the agent. Technology won't / can't do what an agent does for their clients.  Agents may use technology to enhance the experience BUT technology alone will not. 

No.  Technology takes away from it in many aspects.

Up to a point. Technology is a tool that can't be overcome by service from a poor agent. And then there is so much information on the web that isn't correct. I get calls all the time about properties people see on Zillow that haven't been on the market for years... people get all excited about homes that are not even for sale! I don't see that as a positive experience. And then there are the AVM's... which lead people to incorrect conclusions about the value of their homes or homes they are considering purchasing.

Actually I don't. There is too much bad information on the internet and the data is different in every state. Some maybe old information....

Things are always changing, not sure what better means though, but it likely will be better for all who learn to adapt to the changes.

In ome cases technology causes more questions than answers when it comes to consumers

HOMEiZ.COM HOMEiZGROUP yes.

Make it drive through quick and easy. Folks are busy so the on the run better ways than dragging them into the office that are available any hour of the day, no matter where your buyer is or what device he or she is using. If you do deliver completely, quickly, easily,  super size it all you list more, sell more HOMEiZ.COM HOMEiZGROUP !

What consumers would consider a better process would be leaving out the agents.

As long as the buyer is okay with technology, and using a paperless system, it makes it a great experience for all.  

It is the way I use it and my clients love the conveniences of being informed.

HOMEiZ.COM HOMEiZGROUP I don't know if it is better, but it does give them more options. Z is an example.

Better consumer experience?

According the the consumer the answer is a resounding YES!

What I SEE is the challenge of 'unlearning' these consumers because of the Jerry Seinfeld principle.

When asked "How do you go about creating your comedy?" he responds, 'Pick something you know to be false and prove it true. It will be funny."

Consumers have been on the short end of the comedy script. However, they are happy,  So when does an agent say, "it simply isn't true."

For sure.

Yes and no.  For the no, I see a lot of buyers getting misinformation online.  For the yes, e-signing has streamlined the paperwork nicely.

Yes!

The technology presents benefits and obstacles.  We can't go backwards so we need to make it an advantage.  It is our job to show why we have the knowledge and expertise to take fullest advantage of the technology and to show our clients why they need to run everything they find by us.  One thing I'll do is let them know that it is not mandatory to put all listing online.  There are many others such as why zillow, turlia and other sites are not realiable and in fact misleading.

I see it as a necessary buying experience as millennials have grown up using technology and want efficiency. I do think we need a good balance of technology and customer service.

technology by itself cannot produce a better consumer experience.

I believe the only way a consumer is going to have a better experience, is if the agent delivers it.  I think agents using some of these tools can absolutely deliver a better experience if they use it to their advantage. For example, electronic document signing has led to a better experience, because it has been adopted and used.  I am guessing there may still be some agents that don't use it. 

I recently sold a home through a new home builder who required that all documents be physically signed.  To meet deadlines I had to drive 30 miles to a hospital to get clients signature (he was an OB doctor and had three deliveries during the time frame we needed signatures.  Technology could have made that a better experience was it not for the home builder.

Jeff Dowler nailed it! Technology is a tool. You have to learn how to use it!

Jeff Dowler nailed this one!

Buyers go direct viewing a home hosted by a robot. Why do we need a buyer agent if the technology already directed you to the homes with seller?

Really depends on the professionalism of the agent they are using