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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Depends on IC agreement/PP manual of your brokerage. A competing broker can be very tough to work for. I would strongly suggest you make every effort to establish your own brand separate from your brokerage. Do not have phone calls from your listings go to your office. Have them go directly to your cell phone. Depend on your broker for leads = leave money on the table.

May 15, 2016 11:53 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

my only direction here would be to learn to market for YOU....make your own phone ring.....if that's not allowed, pack it up and move on....

May 16, 2016 12:25 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

C2x has a lead generation program. Whoever logs in sends an office for leads goes to the office manager. All agents pay 8% franchise fee. When asked why owner's golden boy gets all these leads. The answer is my son has better track record we want to make sure our office gets the customer (than you).  When the commission split was lowered for all agents, most left for greener pasture. When one is not fair as a managing broker, people quickly leave the brokerage.

Only all calls go to the office.  Suggest all your signs go to your cell phone #.  

May 15, 2016 11:59 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

If your suspicisions are correct, if the broker knew it was your lead, it is certainly a poor practice.  You should have a talk with your broker to clarify the office policy.

May 15, 2016 11:53 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Looks like someones marketing forgot to put their direct information in - broker can pretty much do what they want.

However, if the lead asked for you directly and the broker opted to reassign it - I would find a new broker - NOW!

May 16, 2016 09:26 PM
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

The listings are not the agents but that of the Brokerage.  I know in my area the Brokerage telephone # needs to be prominent so Buyers will have the option of my cell or the office so there is no getting around the calls to the office.  Time for a sit down with the Broker to see what's up!

May 16, 2016 12:53 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker

It is not unethical.  Handling this situation could be outlined in the brokers office policy.

May 15, 2016 11:45 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

We don't offer floor duty at the office, when calls come in on a listing, they all go to the listing broker.

May 19, 2016 10:37 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Depends on how the office is set up. A broker should not compete against the agents. If the consumer though so an office ad and not your ad, the office policy will dictate if it goes to the listing agent or an up agent. You may want to interview at some other cmpanies to compare the deal you are getting

May 16, 2016 11:37 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Follow the advice given by Barbara Todaro.

May 16, 2016 11:05 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Well, it all depends on broker. At KW, fortunately, the leads on a listing goes to listing agents! 

May 16, 2016 03:25 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

office policy should be in place for incoming calls.

May 16, 2016 02:38 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

If you dont trust your broker then it is time to move to another, make sure you let her know why you are leaving.

May 16, 2016 02:03 PM
Patricia Kennedy
RLAH@Properties - Washington, DC
Home in the Capital

Isn't this really the broker's call?  And the thing is, if you don't like the call and if you are even minimally productive, you can always find another broker.

May 16, 2016 12:37 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

It is not unethical as it is the broker that controls all the business. If the policy doesn't work for you you may want to make a switch.

May 16, 2016 12:30 PM
John Pusa
Glendale, CA

It depends on the agreement with your office. Occasionally, this problem can occur, especially with new agents.

May 16, 2016 09:00 AM
Toronto, ON

What does your agreement with your broker state?

May 16, 2016 06:32 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The Broker has the rudder. You need to get in good with the Captain

May 16, 2016 04:15 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

First off, the lead usually goes to the person who has the property listed. Should a random call come into the office, leads are given to agents in a rotating order. At least that was my office policy.

Check with your office Policy and Procedures Manual to see how leads coming into the office are handled.

May 16, 2016 03:55 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Depends what your contract with the broker says.  If they called the office then likely they belong to the broker for them to distribute as they see fit.  Personally, in your case I'd be advertising the heck out of me with my numbers prominently displayed and the office number only there if required by law or the broker (and then at the end and meeting the letter of the law).

May 16, 2016 03:46 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

The listings below to the broker and they have the right to do with it as they please.  This is a great example of why one should choose a brokerage with a non-competing broker.

May 16, 2016 03:38 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

When I was new in a large office it always irked me that calls on my listings were assigned to the "high producers". In some offices it goes to the agent on call at the moment.

May 16, 2016 03:37 AM
Mimi Foster
Falcon Property Company - Colorado Springs, CO
Voted Colorado Springs Best Realtor

We had a massive walk-out of agents in an office where I worked when we found that all of the incoming leads were going to the owner's son. Blatant, while we were sitting in our offices and could hear the phone calls. It IS, in fact, unethical.

May 16, 2016 03:22 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Sounds like an issue with lead assignment. How do you know it was your Z lead?

You should see how your office policy works as some companies have brokers that do not take leads & some that do. Then if the broker doesn't take the lead, how are they dished out?

First thing that I always ask on a phone call is how did you hear about us?

Candice has a great suggestion.

May 16, 2016 01:05 AM
Cathy Hertler
Burns & Egan Realty Group, LLC - Billerica, MA

My broker always passes out leads. He rather we run with it, then him. He has enough work to do running the business.  If the client asked for a specific person, he would give it to that person, but if its just an inquring buyer...he passes it out, hes fair about it

May 16, 2016 12:44 AM
Liz Wallace
Century 21 Sherlock Homes - Rockville Centre, NY
Broker C21 Sherlock Homes, Rockville Centre, LI, N

Not sure if it's unethical but it surely isn't right.

May 16, 2016 12:39 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

Read the fine print of your contract or have a sit down with your broker and clear the air.

May 16, 2016 12:33 AM
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

Office policy determines the way all incoming leads are handled.  Unethical only if the caller or contact is currently your client, which means they have signed up for representation.  Informed buyers know how to get information properly.

May 16, 2016 12:03 AM