John DL Arendsen, Crest Backyard Homes "ADU" dealer & RE Developer (CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments)

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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I just told someone who wanted to find out if anyoe had tried new marketing ideas, and my comment was the best thing to do is what no one else seems to be doing, answering their phones was one of them!  A

Mar 23, 2016 03:22 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

There is a virus of some sort that some agents get that causes them to have this issue and also, as a side effect. It injures memory and triggers denial. The cure is unemployment where one gets desperate and changes their ways

Mar 23, 2016 11:38 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

So many options for communication...text and email allow folks to communicate without having to be available at the exact same moment in time...

Mar 23, 2016 11:31 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

It is near impossible to reach the biggest agents in my area by phone, they dont seem to answer or return calls. That is ok when my phone rings, i answer and home seller or buyers screams with excitement they reached a live real estate agent, more business for me. 

Mar 23, 2016 10:18 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I am not one of those agents.

Mar 23, 2016 09:19 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Gadgets and technology are fine if they add to your service. They are lead balloons if they do not!

Mar 23, 2016 09:19 PM
Christopher Pagli
William Raveis Legends Realty Group - Tarrytown, NY
"I Stay Open Until You Close"

Wow, and I thought it was just in my area.  It drives me crazy!  The agent that doesn't take or return other agents calls is doing THEIR client, whether buyer or seller, a huge disservice!  I absolutely love checking out people that never communicate back and seeing how they pride themselves on communication and professionalism on their various profiles.  Here's a tip to those agents, WALK THE TALK!  Ok I'm done...

Mar 23, 2016 08:57 PM
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

I usually get responses in a reasonable time. We have only a few agents that are as irresponsible as you described. I have called their brokers and told them the comapany is at risk for lack of performance when these agents blow some deals. It's come very close twice now.

Mar 23, 2016 06:42 PM
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

It's the new trend in real estate and it's awful.  I find agents over the top thanking me for answering the phone or returning a call as if it's special.  I guess that these days, it is.

Mar 23, 2016 02:41 PM
Melissa Jackson REALTOR
Trinity Premier Properties - Azle, TX
Helping You Make The Right Move

It's terrible! I texted an agent early today for one item. Here it is over 12 hours later I have NO CALL / TEXT. Really?  I agree with you John DL Arendsen  I may have made an offer.  I would like to notify the buyer their agent is NOT working out very well. 


Mar 23, 2016 02:07 PM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I'm not supposed to be like this, sorry not sorry . . . but I do tend to remember agents who fail to communicate properly--and not fondly. There is no excuse for poor communication. This is a communications business!

Mar 24, 2016 12:23 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

John DL Arendsen Some just lack common courtesy.

Mar 24, 2016 12:09 AM
Roy Kelley
Retired - Gaithersburg, MD

We have a national surplus of several hundred thousand agents. Sadly, many of them do not practice professional conduct.

Mar 24, 2016 12:09 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Business models change. 

Teams amplify inefficiency.

To assume 'double ending' is malpractice on your part.

But if they can double end, good for them.

However, you should keep calling and always answer your phone. Those are the only things in this equation you can control.

Mar 23, 2016 10:36 PM
Toronto, ON

Some people rarely communicate by phone.  This is common among people who grew up using other communication methods.

Mar 23, 2016 08:13 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 I believe that people are getting to be self-serving rather than serving others.

Mar 23, 2016 07:25 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning John. Most of the Realtor referral partners that I do business with do a great job returning phone calls, but you are right about some in the business, but that is true in most businesses.

Mar 23, 2016 06:38 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Not just RE professionals, everyone is too busy two answer it seems.

Mar 23, 2016 04:01 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I'm working with a one agent boutique who's trying to sound like he's a big company. He bought one of those Costco multi lines phone systems  and he's not impressing me at all ..

Mar 23, 2016 03:43 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

John DL Arendsen - as much as I am with you, we just keep on trying to reach them - and let them get 'tired' of our calls and emails.

Mar 23, 2016 03:33 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I just had to call an agent to see what the possession would be for his sellers, and the first time it never went to vm.  Second time, he answered - hello.   Wasn't even sure he was a REALTOR.   Times are changing!

Mar 25, 2016 04:02 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

It's amazing how much business you can get by answering your phone.  I've picked up three buyers this month from it.

Mar 24, 2016 06:44 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I really hate it when real estate agents do not answer their phone or return phone calls.

Mar 24, 2016 06:02 AM
Chrissi Chapman Topoleski
Coldwell Banker Realty - Woodbridge, VA
Helping agents live an exceptional life!

I am always surprised when an agent won't return a call. I do understand them being busy, but when a day goes by and no answer to phone, email, or text I get the picture...

Mar 24, 2016 04:19 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Sorry, I was on the other line when you called.  Leave a message the next time.  

Mar 24, 2016 03:28 AM
Abby Stiller
SW Florida (239) 284-8637

I know :( Specially on weekends,

Mar 24, 2016 03:12 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

It drives me crazy also...I am working deal now with the issue

Mar 24, 2016 02:55 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

For the most part, I find most in real estate are professionals --- there's always those who aren't in any line of work.   

Mar 24, 2016 02:17 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Agents not answering is one of my biggest pet peeves! 

Mar 24, 2016 02:09 AM
John DL Arendsen
CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments - Leucadia, CA
Crest Backyard Homes "ADU" dealer & RE Developer

I hardly think any professional in any capacity RE, Doctor, Attorney, et al doesn't have the time to act in a responsible and professional manner. As my Mom has always said, "if you have a task that needs to be completed give it to a busy person". The busier someone is the more on their game they seem to be. 

My 3 cents worth adjusted for inflation.

Mar 24, 2016 01:46 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

One can only speculate why an agent does not return calls.  Like you, I find the lack of professionalism ... deplorable. 

Mar 24, 2016 01:31 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Some things never change... 

Mar 23, 2016 11:04 PM
Susan Laxson CRS
Palm Properties - La Quinta, CA
Realtor in San Diego, CA & Naples, FL

Oh my gosh, you are reading my mind! Called six agents regarding showing their listings. Three answered their phone and appts were made. Two had "voicemails are full" and so I sent an email - no response, called their offices and they sent me back to their voicemail. And one called me back three days after the showing date and I told him the truth, "My client bought a home already". 

Mar 23, 2016 10:46 PM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

And many agents wonder why the public has such a negative opinion of real estate agents. Many agents just don't care about professionalism.

Mar 23, 2016 10:24 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Just unprofessional agents, as far as I'm concerned. 

Mar 23, 2016 10:21 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

Some agents intentionally do not answer other agents, all communication should be via email. 

Mar 23, 2016 06:39 PM
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

Realtors have never had so much demand on them and so much to do.  Everyone is gunning to take their license away.  We'd all like to be an Ostrich at times and put our head in the sand.  We deserve credit as we do more in our jobs than most people would do with six careers.

Mar 23, 2016 03:11 PM