Yes, I have.

A part of what we counsel our clients on from the start.

Hi Richie -- checking to see what's on the menu today....

I see TMI is a special --- and it typically involves an upfront discussion about who/what/when/why/where and how to discuss their discussion. Sometimes they need to be reminded.   

Did you need anything else or just the check?

oh my God yes, and many times i have to tell MYSELF, ..reminds me of a car lot...."maam , would you like this in aqua blue or sea green? then SHUT UP..... the first who speaks....loses if you consider sales a battle. which sometimes it is... i have a client now who will NOT act quick enough, is going to lose out to another and will kick themselves for quite some time

Just give the facts and only the facts.  The truth as one knows it is sufficient.

Anything can happen but I let them talk. 

It is a good idea to ask home owners to leave the home for showings.

Richie Alan Naggar this depends on the 'timing'. If I am at a listing appointment, I let them talk - even if it is not relevant.

If they are sharing some information after the listing - with buyers, I'll have to stop them. However, with me, it should be fine. And find out the way how to keep their answers as much short as possible.

After all, they are clients and we can perform best if we listen....

Richie Alan Naggar Yes, I once had a seller who started justifying to a potential buyer why their home was better than the one that sold down the street. It happens.

The main thing I tell clients is to provide factual information.  Do not speculate, assume or ponder.  Tell what you know.  

I've pleaded with, asked and told them yet with some the message can't get through fast enough. When they ask me why did this or that result happen and the answer is given the same response is heard, "Oh!" Then we wipe the slate clean and start over with a fresh new approach.