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I would speak to their brokers.
Point it out. Do not refer!
If the buying agent was that late to the walk-through I'm sure the buyer already figured out that the agent isn't the most reliable/professional. That being said, if his/her actions cost her money she should be made aware of this in my opinion.
As an agent if the lender fails to perform per the agreed contract I alert my clients.
Unfortunately you as the buyer need to change lenders. I have a very professional lender you can call now.
One of my agents had buyers call her on her listing and they wanted to make an offer on the home. The home was a one owner 2 Bedroom home. It was well maintained and perfect for first time buyers as this young couple were. They came with their own lender and their offer was accepted. They turned in all needed paperwork and were on top of everything. Nearly two weeks passed and the lender was not returning their calls. They finally reached him and asked the status of their loan and when would the appraisal be ordered. He told them he was "busy" with other clients and if they were in a hurry "they could find another lender"!!! My agent was floored when her buyers told her this. She felt their file was being moved to the bottom of the pile because it was less than $75,000. She asked the buyers if they wanted to switch lenders but they felt it may take longer................long story short they are still waiting on that unprofessional lender..................
Contact their attorney and see if they can help them sort it out.
Depends on what they do and how serious it is, I would not bother my client with reporting "unprofessional" behavior because it would be a long list, every day. That being said, I keep my clients in the know, communication about status, paperwork we need, deadlines, etc thru out the entire transaction. If their lender does not get me what we need, signed pre-qual or a signed LSU within the 5 day period after contract acceptanace, I let the buyers know and that the are in breach of contract because of the lender.
You stick with the facts in situations like this. It is always the fault of the other person.