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I would prefer a verbal message followed up by a response in writing.
S. Leanne Paynter ☼ Br...
I think a personal phone call is important, and it demonstrates care. It is very frustrating to the person whose offer has been rejected, it means looking for more homes, etc. A
S. Leanne Paynter ☼ Br...
I think a phone call and some conversation may be more appropriate.... especially if the listing agent does not want to alienate the buyer's agent.... listing agents NEED buyer agents to continue to move forward!!
No. That's a phone call.
I would prefer a phone call, but in answering the other question about professionalism, a text message is still better than no response, no call, nothing at all. Which occurs here all the time. Frustrating.
Sure, unless there are other circumstances.
It depends on the schedule of my client. If they prefer me to use text messages in our communication, this is what I'm going to do. But if I can, I would always prefer face to face conversation.
Good morning Richard. In one word, "No".
Text messges are too inpersonal. If you are a professional Real Estate Agent, you need to act like one, not like a grade school kid after school. I always either talk to them on the phone or in person.
Absolutely not the best option, a phone call is best. But, it does depend on how your client wants you to connect with them.
I almost never get a call... most agents in my area send a brief email. A few months ago I had one agent not only not let me know, he ignored all forms of communication that I tried... email, phone call, voicemail. He was a listing agent that was receiving multiple offers on many of his listings (he had dozens of listings) and I found out through the grapevine he couldn't handle the amount of work.
And it need not be verbose. "Sorry, your offer not accepted."
It depends . . .
If the text response included enough data in the response that is acceptable. (i.e. thanks for the offer but we accepted another offer, would you like to be in backup position?)
One of my clients was going to make an offer on a property in Boise the other day on the day it was listed only to find out they already had multiple offers and ended up with 8 offers in the first 24 hours. The agent was so busy with inquiries, she couldn't take and place personal calls, but out of respect, she did take mine and even followed up with me to see if I would be bringing in an offer since we work well together.
No, but that is just the impersonal world we are living in today and to balk will cause others to label you difficult. I think it boils down to poor upbringing.
I think a phone call is common courtesy, but it depends on the type of communication your client/customer prefers.
No, but text messages are used these days for lots of things that I think are inappropriate.
I would never give bad news by texting. It is a good idea to call them.
No, a phone call, unless the specifically ask for a text message.
Is a text appropriate? I think it depends...
I have some investors who are extremely busy, going from one meeting to antoher all day long. The best way for me to reach them is via text. With clients in this category, I would use the text to inform them of the rejection, and ask them to call me at their convenience to discuss.
For most clients, though, I don't feel it is appropriate. Most are not investors, and for those less experienced, I need to talk them through the rejection, educating them along the way. For example, they need to know that they can make a new offer if they would like to, and we could talk about ways to make the new offer more appealing to the sellers. Or it might be time to move on to the next property...
No problem with that here Richard Iarossi, so much better than a thousand word dissertation.
I think text messaging has it's time and place. Making appointments, yes. Confirmations, yes. But, it has no place in the throws of negotiations. We owe it to our buyers and sellers to make face-to-face negotiations a priority or at the very least, a person to person phone call. Many misunderstandings happen via text and it is irresponsible - in my humble opinion - to shirk it off via a text.
Richard any means of communication would be nice.
Richard Iarossi No, it isn't appropriate. I want to get a phone call and see the rejected offer.