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Roy Kelley
Retired - Gaithersburg, MD

I would prefer a verbal message followed up by a response in writing.

Apr 10, 2015 03:01 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I think a personal phone call is important, and it demonstrates care.  It is very frustrating to the person whose offer has been rejected, it means looking for more homes, etc. A

Apr 10, 2015 12:21 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I think a phone call and some conversation may be more appropriate.... especially if the listing agent does not want to alienate the buyer's agent.... listing agents NEED buyer agents to continue to move forward!!

Apr 10, 2015 12:03 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

No.  That's a phone call.

Apr 09, 2015 11:41 PM
Spirit Messingham
Tierra Antigua Realty - Tucson, AZ
Third Generation Full-Time Realtor® 520 471-6900

I would prefer a phone call, but in answering the other question about professionalism, a text message is still better than no response, no call, nothing at all.  Which occurs here all the time.  Frustrating.

Apr 09, 2015 11:31 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Sure, unless there are other circumstances.

Sep 16, 2018 07:39 AM
Ajay Pandya
e-Merge Real Estate Unlimited - Columbus, OH
Realtor Ajay Pandya


Apr 12, 2018 11:16 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

It depends on the schedule of my client. If they prefer me to use text messages in our communication, this is what I'm going to do. But if I can, I would always prefer face to face conversation.

May 27, 2015 04:25 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good morning Richard. In one word, "No".

Apr 11, 2015 07:52 PM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Text messges are too inpersonal.  If you are a professional Real Estate Agent, you need to act like one, not like a grade school kid after school. I always either talk to them on the phone or in person.

Apr 10, 2015 02:05 PM
Edward Tobin
EXIT Realty Leaders - Albany, NH
Lakes Region Pro

Absolutely not the best option, a phone call is best. But, it does depend on how your client wants you to connect with them. 

Apr 10, 2015 06:20 AM
S. Leanne Paynter ☼ Broward County, FL
United Realty Group, Inc. - Davie, FL
Davie, Plantation, Cooper City & Weston Specialist

I almost never get a call... most agents in my area send a brief email.  A few months ago I had one agent not only not let me know, he ignored all forms of communication that I tried... email, phone call, voicemail.  He was a listing agent that  was receiving multiple offers on many of his listings (he had dozens of listings) and I found out through the grapevine he couldn't handle the amount of work.

Apr 10, 2015 06:13 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ


And it need not be verbose. "Sorry, your offer not accepted."



Apr 10, 2015 02:59 AM
Jim Paulson
Progressive Realty (Boise Idaho) - Boise, ID

It depends . . . 

If the text response included enough data in the response that is acceptable.  (i.e. thanks for the offer but we accepted another offer, would you like to be in backup position?)

One of my clients was going to make an offer on a property in Boise the other day on the day it was listed only to find out they already had multiple offers and ended up with 8 offers in the first 24 hours.  The agent was so busy with inquiries, she couldn't take and place personal calls, but out of respect, she did take mine and even followed up with me to see if I would be bringing in an offer since we work well together.

Apr 10, 2015 02:21 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

No, but that is just the impersonal world we are living in today and to balk will cause others to label you difficult. I think it boils down to poor upbringing.

Apr 10, 2015 01:27 AM
Debra Peters
Referral Realty - Manorville, NY
NY Real Estate Salesperson

I think a phone call is common courtesy, but it depends on the type of communication your client/customer prefers. 

Apr 10, 2015 01:12 AM
Cindy Davis
SD Home Source Realty - San Diego, CA

No, but text messages are used these days for lots of things that I think are inappropriate.

Apr 10, 2015 12:29 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I would never give bad news by texting. It is a good idea to call them.

Apr 10, 2015 12:29 AM
Melanie Cameron
Coldwell Banker Sea Coast Advantage - Wilmington, NC
The Cameron Team

No, a phone call, unless the specifically ask for a text message.

Apr 10, 2015 12:21 AM
Holleay Parcker - Spinnaker Realty - Serving Clients From Corolla to Hatteras
With 14 Yrs Experience in Outer Banks Real Estate

Hi Richard;

Is a text appropriate?  I think it depends...

I have some investors who are extremely busy, going from one meeting to antoher all day long.  The best way for me to reach them is via text. With clients in this category, I would use the text to inform them of the rejection, and ask them to call me at their convenience to discuss.

For most clients, though, I don't feel it is appropriate.  Most are not investors, and for those less experienced, I need to talk them through the rejection, educating them along the way.  For example, they need to know that they can make a new offer if they would like to, and we could talk about ways to make the new offer more appealing to the sellers. Or it might be time to move on to the next property...  

Apr 09, 2015 11:12 PM
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

No problem with that here Richard Iarossi, so much better than a thousand word dissertation. 

Apr 09, 2015 10:58 PM
Berkshire Hathaway HomeServices Abbott Realtors - Mahwah, NJ
I would love to help you buy or sell your home!

I think text messaging has it's time and place. Making appointments, yes. Confirmations, yes. But, it has no place in the throws of negotiations. We owe it to our buyers and sellers to make face-to-face negotiations a priority or at the very least, a person to person phone call. Many misunderstandings happen via text and it is irresponsible - in my humble opinion - to shirk it off via a text.

Apr 09, 2015 10:47 PM
Raymond E. Camp
Ontario, NY

Richard any means of communication would be nice.

Apr 09, 2015 10:45 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Richard Iarossi No, it isn't appropriate. I want to get a phone call and see the rejected offer.

Apr 09, 2015 10:43 PM