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Rainmaker
630,251
Ajay Pandya
e-Merge Real Estate Unlimited - Columbus, OH
Realtor Ajay Pandya

Right!

Mar 15, 2018 08:46 PM
Rainer
359,046
Nina Rogoff
Boston, MA
Wix Websites for Real Estate Agents

By the way, has anyone every said you look a bit like Ray Romano? :)

 

Mar 23, 2015 03:28 AM
Rainmaker
443,220
Cindy Davis
SD Home Source Realty - San Diego, CA

No, the customer is not always right. But we do need to treat customers with the grace and respect intended in that motto.

Mar 23, 2015 03:19 AM
Rainmaker
2,760,503
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I do not and never have given the consumer any credit for any real estate knowledge.

Some, if they have experienced transactions, may have some perspective, but they have no way of understanding context and market trends.

Do I tell them that??  Of course not.  I just do my job and they figure it out for themselves. 

Mar 23, 2015 07:46 AM
Rainmaker
519,474
Dan Tabit
Keller Williams Bellevue - Sammamish, WA

Until you demonstrate, as gently possible, that you have more facts, experience, insight, strategies or options than they do.  If they listen, everyone wins, if they insist on their way, one of us will learn something or walk away. 

Mar 23, 2015 07:33 AM
Rainmaker
401,306
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

Jesse Castro - Capitalism IS great.

Mar 23, 2015 07:30 AM
Rainer
216,904
Sharon Altier
Coldwell Banker Realty - Elmhurst, IL
Luxury Property Specialist, CSC, SFR

I am still chuckling, after reading that question....I think we all experience customers who are so insistent/belligerent that you have a moment that seems like a freeze frame; when you ask yourself if this person is "worth" being your client.  Sometimes it is better to refer out, rather than work with someone who is constantly battling you.  Life is too short to beat your head against a wall.  Have fun and enjoy the people with whom you work!

Mar 23, 2015 07:14 AM
Rainmaker
4,320,142
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Jesse Castro - I'd say, 'NO'. We should have a courage to say what is the truth to our customer.

Relationships build on fear don't last!

Mar 23, 2015 05:19 AM
Rainmaker
5,583,328
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

The client is usually NOT right.... that's why they need guidance from a real estate agent.... many clients think that they know more than we, especially with the use of online info.... it's just enough to get them into trouble!!!

Mar 23, 2015 04:21 AM
Rainmaker
401,306
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

Nope!  Not always.  

It's important to treat people with kindness and respect.  Part of that is offering  the facts and logic behind your business views which allows the client to see the reason you see something in one way or another.

Decisions are for the client to make based on receiving factual information.  Whatever decision they come to is right for them, which makes them right.

When clients are hateful, rude and/or impossible, they can be "right" with someone else.

Mar 23, 2015 03:59 AM
Rainer
359,046
Nina Rogoff
Boston, MA
Wix Websites for Real Estate Agents

In his or her mind, yes! lol Depending on what the client is saying, I may not agree. My job is to give her the best advice I can based on my knowledge. After that, their decision is up to them. However, if they are speaking or behaving in a way that is offensive or in violation of laws (ie: Fair housing), then I will find a way to say so. The situation may require us to part ways, amicably, of course!

Mar 23, 2015 03:27 AM
Rainmaker
921,504
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

My role is not to judge them.

My role is to leave them feeling smarter.

Often that means they change their position.

Sometimes it means TIME will be the teacher.

Occasionally, we must part as sojourners wishing each the very best.

Mar 23, 2015 03:17 AM
Ambassador
6,461,077
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Sometimes.

Jan 05, 2020 11:17 PM
Rainer
279,878
Dipti Thakkar
LAER Realty Partners - Andover, MA
On a team with Praful Thakkar

Not sure.

Aug 10, 2018 11:44 PM
Rainmaker
1,732,127
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Jesse Castro Only if the customer expects a 'Yes Man'.

Mar 24, 2015 08:02 AM